Here is a concise, plain-language Refund and Return Policy structured to comply perfectly with both the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act) for South African e-commerce.
​Refund and Return Policy
​1. Change of Mind (Cooling-Off Period)
​In terms of Section 44 of the ECT Act, you are entitled to cancel your purchase and return your ordered items for a refund with no penalty, provided that:
​You lodge your return request within 7 days of receiving the goods.
​The items are unused, undamaged, and in their original packaging.
​Please Note: Under the law, you will be responsible for the direct cost of shipping the items back to us for change-of-mind returns.
​2. Damaged or Defective Goods
​In terms of Section 56 of the CPA, all goods carry an automatic 6-month statutory warranty. If your goods arrive damaged, are defective, or are not fit for their intended purpose:
​You have the right to choose between a repair, a replacement, or a full refund.
​We will arrange to collect the item from you at our risk and expense.
​Once inspected and the defect is confirmed, we will process your chosen remedy.
​3. Incorrect Items Delivered
​If we accidentally deliver the wrong product to you, please notify us within 10 business days of delivery. We will collect the incorrect item and deliver the correct one at our expense, or issue a full refund if preferred.
​4. Exceptions (Non-Returnable Items)
​Unless they are defective, we cannot accept returns or offer refunds on:
​Personal care, or earrings.
​Custom-made, personalized, or specially ordered items.
​5. Refund Processing Timeline
​Once your return is received and inspected, approved refunds will be credited back via your original payment method within 30 days (for change of mind) or 15 business days (for defective items).